Your Expert Network Score
The EN Score helps you get optimal service from your expert networks. It aligns incentives between clients and their expert network partners. The result is better service and lower costs for all.
The EN Score is a sort of nudge , helping clients to act in a way that gives them the best outcome. Mathematically, the EN Score is the rolling average of the number of calls that you do, over calls you say you will do.
A high EN score shows the expert networks that you're a great client, that they’ll make money prioritizing your projects. This makes them go the extra mile for you, giving you great experts fast.
How to get optimal service from expert networks
Trust is built with consistency. As a client, you benefit from being consistent and doing projects over time. Expert networks see this:
In the past year, Camille has asked for 70 calls and completed 47. Anything above 30% is considered good; anything above 60% is great. Camille’s EN Score is 67% - she can expect to get priority service from the expert networks.
Win Rate (for Surveys)
Similar to the EN score, we track your Win Rate for survey projects. This metric represents your ratio of won projects (accepted and completed surveys) to launched surveys within the selected period.
A high score signals that you're an excellent client, motivating survey providers to deliver top quotes and exceptional service.
Team Page Overview
On the Team page, you can view the following:
- EN score for you, the company, and each user
- Win rate for you, the company, and each user
- Additionally, you will see three types of crowns next to the scores of some users, indicating their rank:
- Gold crown: #1 leader in that score
- Black crown: #2 leader in that score
- Red crown: #3 leader in that score